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FAQs

Account

Why do I need to create an account to purchase online?

Creating an account provides us with all the necessary information required to process any order you may place. After you have registered, all future orders can be placed with this account.

How do I change my personal information?

Log in to your account on CentreHiFi.com and under ‘Options’ you will be able to change your street address, phone number, e-mail address, password, payment options and more.

What if I forget my password?

Go to the login area on CentreHiFi.com and click “Lost Your Password.” Enter your e-mail address in the space provided and we will send you your password.

Security

Is my personal information safe on your website?

Absolutely. We implement a variety of security measures to maintain the safety of your personal information when you submit it to our secure server. All supplied sensitive and credit information is transmitted via GeoTrust Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers’ database. This information is only accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your sensitive information (credit cards, financials, etc.) will not be stored on our servers.

In-store purchases - Payment

What methods of payment can I use to make a purchase in one of your stores?

We gladly accept VISA, Mastercard, Debit Card, Cash and Financing options for in-store purchases.

Online purchases - Payment

What methods of payment can I use to make an online purchase?

Centre Hi-Fi gladly accepts VISA, Mastercard, Debit Card and PayPal when paying on our website.

When does my credit card get charged after I make an online purchase?

Once your order has been placed and our computer system has confirmed the order as valid, your credit card will be charged the full purchase amount.

Will I receive a receipt for my order?

Once your order has been processed, you will receive an electronic receipt to the email address that you provided on your account. Also, when your product is shipped it will include a hard copy invoice for your records.

Can I use my gift card to pay for an item online?

No. Centre Hi-Fi gift cards can only be used to purchase an item in-store.

Can I cancel my order?

If for any reason you wish to cancel your online order you must contact our online sales department immediately (see contact information directly below this answer). If the order has already been shipped, the purchase cannot be cancelled. Shipping charges are non-refundable. Cancellation of orders will be handled on a case by case basis.

Online Sales Department
(514) 254-2153
[email protected]

Can I purchase gift cards online?

Unfortunately gift cards are not available for purchase online. However, gift cards are available for purchase at all of our locations.

Order online - Picking up your order In-Store

What’s the advantage of picking up my online order at a Centre Hi-Fi location?

One advantage is that you can pick up your purchase when it is convenient for you, instead of waiting at home for your order to arrive. Additionally, you may be able to save on shipping charges if they apply to your order.

How do I go about picking up my Online order In-Store?

Once you have placed your order online at CentreHiFi.com send an email to [email protected] and indicate that you would like to pick up your order in-store. We will do our best to accommodate your request.

Can someone else pick -up my order for me?

Unfortunately only the person whose name is on the online purchase order may pick-up the order in-store. Additionally, proper identification will be required at time of pick up.

Shipping

Do you deliver outside of Canada?

Unfortunately we do not deliver outside of Canada.

What are the different shipping methods that I can select from?

We ship all our products by Canada Post or Purolator Courier depending on the size of the item and its destination. For deliveries in close proximity to a Centre Hi-Fi location, one of our Centre Hi-Fi delivery trucks may be used to personally deliver your product.

How much will it cost to get my item shipped to me?

We offer FREE shipping on most items we sell, including televisions 43” and under. To see what qualifies for free shipping click this link: . To view your final shipping charges before purchasing online, add items to your Shopping Cart. At the bottom of your Shopping Cart will be an option for “Calculate Your Shipping Charges.” Here you can input your postal code for an estimate of the amount you will need to pay for shipping.

Are there any restrictions on the Free Shipping policy?

Yes. Televisions over 46” do not qualify for free shipping. Furthermore, some sale-priced products and larger sized items such as television stands may not qualify for free shipping. This is at the discretion of Centre Hi-Fi online staff.

How long can I expect to wait for my shipment to arrive?

Orders are processed as quickly as possible when they are received. Processing your order internally usually takes 2-3 business days before it is ready to be shipped. Shipping times may be delayed during Black Friday and Boxing Day sale periods.

How can I track the status of my order?

Upon placing your order, a tracking number will be automatically sent to you with your receipt. Use this tracking number to track your order with the appropriate carrier.

What if I have a question about a product I see on your website?

There are many ways to get in touch with a Centre Hi-Fi sales associate who will be glad to answer any question you may have about a product. You can call any of our 60 store locations, and a sales associate from that store would be happy to assist you. If you prefer not to pick up the phone, you can email [email protected] and our trained web staff will provide you with the same great insight into any product. Please allow 48-72 hours for email replies.

Recycling Fees

What is the Environmental Handling Fee?

Environmental Handling Fees (EHFs) are collected by electronic retailers when selling products that contain metal, glass, and plastic. Although it varies by province, generally, these fees are used to support environment initiatives aimed at diverting many of these waste materials from landfills through reuse and refurbishment in an environmentally-friendly way.

Do I have to pay the Environmental Handling Fee?

If you live in Quebec your order will be subjected to the Environmental Handling Fee policy of Quebec. At this time, Centre Hi-Fi does not charge EHFs to residents of other provinces.

How much do I have to pay for the Environmental Handling Fee?

If you live in Quebec, the Environmental Handling Fee is as follows:

CATEGORY DESCRIPTION FEE (per unit)
Displays Display device 29" and under $12.25
Display device 30" or over $42.50
Computers, Peripherals, Audio, Video Devices Desktop Computers $7.50
Portable Computers & E-book readers $1.65
Computers Peripherals $1.25
Desktop Printers, Scanners, Fax Machines, Copiers $8.75
Telephone & Answering Machines $1.15


Warranty

Does my product come with a warranty?

Yes. Every electronic product purchased from Centre Hi-Fi - whether in-store or online - comes with a full manufacturer’s warranty good for one (1) year. Our Money-Back Extended Service Plan is also available to provide your product with additional coverage after the manufacturer’s warranty expires.

How can I purchase an Extended Service Plan?

This option is available to you at the time of purchase. If you are purchasing an item online, the option will be available to add to your Shopping Cart before checkout.

How does the Extended Service Plan work?

Information on our Extended Service Plans can be found on our Money Back Extended Service Plan page.

Customer Service

Where are your stores located?

We have 60 locations within Quebec. To find which location is closest to you, visit our Store Locator Page.

Who do I contact for issues relating to one of your retails locations?

Please refer to our Contact Us page to find contact information regarding our retail locations.

Who do I contact for issues relating to your online store?

Please email us at [email protected] or contact us via phone at (514) 254-2153 if you have issues with our online store.

What do I do if I find an error or misprint on your website?

Centre Hi-Fi strives to maintain the highest level of accuracy, however, misprints do happen. If you spot something that we may have missed or overlooked, please email us at [email protected] or contact us via phone at (514) 254-2153.

If there is a misprint on a price can I get that item for that price?

Inaccurate information or prices due to misprints, errors, and omissions will not be honoured.

Free Shipping - Easy as 1-2-3!

  1. Choose an item

  2. Add the item to your shopping cart

  3. Complete the transaction, SHIP FOR FREE!

Most of the products on our website www.centrehifi.com are sold with delivery fees included.

Some products are not eligible to the free delivery due to ongoing promotions You might see a delivery fee at the basket on your way out.

Additional fees may be required for the delivery of the product based on size, weight, and distance to ship. A representative will contact you if that is your case

Best Price GUARANTEE

When shopping at Centre Hi-Fi, you can always be assured that you are getting the best price possible - that’s our guarantee!

Here’s how our Best Price Guarantee works:

  1. If you find a better price anywhere (in-store, online, or advertised) we will Guarantee our Price is Best.

  2. If you find a better price anywhere (in-store, online, or advertised) within 10 days of your original purchase we will refund you the difference.

  3. If we reduce our own price within 10 days of your original purchase we will refund you the difference.

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Best Price GUARANTEE

When you purchase a Money-Back Extended Service Plan (“The Plan”) at Centre Hi-Fi, you can be sure you are receiving the most comprehensive coverage giving you 100% security and peace of mind. If trouble arises with your purchased product, our Extended Service Plan covers the cost of repairs if your 1-year manufacturers warranty has expired. Starting December 1st, 2012, customers shopping at Centre Hi-Fi will have even more exclusive benefits included in our Extended Service Plan:

When your Centre Hi-Fi Money-Back Extended Service Plan has expired and is free of any service claims, you will qualify to receive a voucher for the premium paid that can be used towards your next purchase up to a maximum of 33% of the new purchase price.

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