Our 100% Happiness Guarantee
Refunds or exchanges: Online orders :
If you would like to get a refund or exchange a product purchased through our website, please contact us at [email protected] for instructions on how to ship the product back to us and we will process your refund or exchange upon receiving the product.
Note: In the event the online purchase product is being returned via shipping due to a product defect or error made on our end, Centre Hi-Fi will be happy to pay for the shipping costs on the returned item. However, in the event that there is nothing wrong with the product and we have fulfilled the order correctly, we may ask you to accept responsibility of all shipping charges related to the return.
(1) Products are eligible for refund within thirty (30) days of purchase (or shipping date for online orders) and exchange within sixty (60) days of purchase (or shipping date for online orders). In a case of refund, the demand will be analyzed according to the value of the product, (ex: more than $150) and the reason for the return, our staff will then get back to you with the final amount to be refunded.
(2) The product must be in the original purchase condition and complete with all packaging, accessories, manuals, and other items provided by the manufacturer. Any returns that have items missing may be refused or the value of the missing items may be deducted from the credit. Opened merchandise being returned may be subject to a restocking fee (minimum 15%) based on their overall condition or put towards exchange.
(3) Smart Watches, Tablets, Notebooks, Cable boxes, Sonos product and other consumable items cannot be refunded once opened or activated. If there is a problem with the product, they can be exchanged within 60 days if they meet our exchange conditions.
(4) Headphones, Nespresso equipment, and telephones are final sale and can only be exchanged if defective and only exchanged for the same model.
(5) All fees associated with delivery, installation, labour, and professional set-up are non-refundable if the service has already been executed or in the process of being executed.
(6) No exchanges or refunds on special orders or custom orders.
(7) No exchanges on defective merchandise after sixty (60) days. However, all products come with a full manufacturer’s warranty.
(8) Returns and exchanges may require your name, address, phone number and signature for security reasons. Valid ID may be required.
(9) Returns accompanied by the original invoice will be issued to the original method of payment. Purchases made in cash will be refunded in the form of a cheque. Returns not accompanied by the original invoice may be denied or may be issued as a store credit. Store credit will be given for returns originally purchased with a gift card or gift receipt.